Windsurfing, Kitesurfing & SUP Singapore
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Shipping Policy and exchanges

Free local delivery
We offer free local delivery to mainland Singapore if your purchase is above $200. Delivery is within 3-5 business days.

Standard local delivery (within 3-5 working days)
For purchases below $200, we charge for delivery. Please indicate in your Order which time window you are able to receive the package for e.g. 7-9pm. 

Local Delivery Charge $7

Free delivery meet up at Kembangan MRT Station E7

We can meet you up for collection at Kembangan MRT Station, car pick up point along Sims Ave East. Please be punctual for the arranged meet-up. It simply means a respect for others' time

 

Free delivery meet up at PA Water-Venture on East Coast Park
Delivery can be arranged through appointment for meet up at PA Water-Venture at East Coast Park. Please indicate 'Singapore' in the address, city and zip fields during checkout. Please be punctual for the arranged meet-up. It simply means a respect for others' time. Meet ups will probably be during the weekends and at the seller's convenience only, other timings can be arranged by mutual consent. We will give a grace period of up to 10 minutes waiting.

Exchanges
For items like harnesses, impact vests and booties, exchanges can be arranged through appointments if the size does not fit. All other items are not eligible for exchanges unless defective. All exchanges must be arranged within 7 days of purchase. Items to be exchanged should be unused and in original packaging. Buyer will be responsible for 2 way courier charges.

Out of Stock
In the event that items are out of stock after your purchase, we will refund in full to you.

Refunds
There will strictly be no refund on purchases.

 

Distribution Territory  

Some of our brands' territory include Malaysia, Thailand, Indonesia, Philippines, Myanmar or surrounding countries but others are not. For Overseas customers, please email rachel@welovewindsurfing.com for your order so that we can check export possibility and also freight/courier charges.